I rushed to the airport this morning trying to get back home at a decent time to see my kids tonight. I had it all planned in advance. I had to get back when I planned. Sadly, I now find myself sitting at the airport, waiting six hours for my rebooked flight. If all goes well, instead of getting home by dinner, I am home by midnight. It’s not just my time or plans ruined. It cost my employer money because of added time for parking, meals, and since my flight gets into New Mexico after 9pm and then it’s two hours by car, I can actually stay in a hotel an extra night.
Really, you don’t have a spare plane that can reposition and get me on time? Maintenance really takes that long and you cannot shuffle flights so that I could get home sooner? It’s me so yes dammit I will be selfish. I have your app yet the technology that should of alerted me to these problems did not. It was experiencing its own technical problems so you said. Had I been alerted, I could have kept the rental car for awhile longer, returned to my meeting, or at least have enjoyed a nice restaurant away from the airport. Instead, I am here, writing about you.
Where I work, some call travel a perk. Others call it an unnecessary evil that comes with our jobs. I hate travel. Others love travel. My desire is to win the lottery with enough money so that I can travel on a private plane. You rebooked me and now I have a crappy seat. The other day I posted on my Facebook page photos at your hub, where you claimed to be making improvements with upgrades. I presume you think that these will make our travel experience better?
I think not. How is a reduced sitting area in the terminal improve our travel experience? How are places to line up based upon boarding improve my experience? You have already reduced our legroom. Perhaps you should redo the seats in the terminal to mirror the lack of space we will have when we can actually get on a plane.
When I checked in my luggage, I thanked the attendant for ruining her plans. It’s not her fault and I told her that. She agreed. Unfortunately she is the face that you put in front of me. She listened, I complained. I thanked her and we went our separate ways. Now my checked luggage is setting there, unlocked because the government searches it in the name of security. Odds are that it will NOT make it to my final destination. This is the voice of experience talking because I have been down this road before.
As I sit at the airport, I see the clouds rolling in. Yep, I am certain that I will experience additional delays this afternoon because of weather. My weather app tells me that there is a 70% chance of afternoon Thunderstorms by 4pm. Just about the boarding time for my flight from Augusta to Atlanta.
Hopefully I’ll get home based upon my revised itinerary. I’ll let you know. At least I’ll have my questionnaire that I will be sent by e-mail asking me about my experience. NOT!